Refund policy

At ezylens we guarantee the quality and authenticity of our contact lens products 100%. If there is a problem with your order, please contact our customer service or info@ezylens.co within 7 days of delivery.

■ Return Conditions

• Unopened and unmarked — items must be in the exact condition they arrived
• Contact lenses are a hygiene product — opened items cannot be returned or exchanged
• Not returnable: opened, marked or used items · items sold under special sale conditions (e.g. clearance)
• Returns that do not meet these conditions may be refused

■ Wrong Item — What to Do

1. Contact customer service with photos within 7 days of delivery
2. We will send a replacement first (All shipping and return postage fees will be covered by us)

■ Refunds

• Change of mind — Do not accept Change of Mind after the order has been dispatched correctly.
• Cancellation before dispatch — Fully Refund as store credit or HK$100 cancellation fee applies to original-payment refunds
• All refunds and exchanges are subject to our final review and discretion, and the company’s decision will be the final one.

We will only process your refund or exchange once we have received and inspected the original goods.

Contact · Customer Service (info@ezylens.co)
Support hours · Mon–Fri 10:00–18:00 Hong Kong time (excl. Hong Kong public holidays)