FAQs

My left and right eyes have different powers — how do I order?

On the product page, select one eye's power and add to cart, then select the other power and add again. Set the quantity for each eye separately.

Do I need a prescription?

Contact lens prescriptions are different from glasses prescriptions. Please order based on an up-to-date contact lens prescription (power, cylinder, axis, etc.).

Can you advise which power I should buy?

Choosing a power is a medical matter, so we cannot decide it for you. Please order based on an eye exam within the last year, and if your vision seems to have changed, get re-examined first.

Can I cancel or change my order?

Yes — any time before dispatch. Please contact our customer service team immediately to make any adjustments. Please note that a HK$100 cancellation fee will apply if you choose to cancel the order and for a cash refund.

I didn't receive an order confirmation email

Please check your spam folder first. If it's not there, the email address may contain a typo — contact customer service with the orderer's name and order number and we'll check.

Why do toric, multifocal and (+) power lenses take longer?

There are too many parameter combinations to keep every power in stock, so they are ordered individually. It usually takes up to one week extra; special parameters requiring a manufacturer order can take 4–8 weeks. In that case we contact you individually.

Which countries do you ship to? What are the fees?

We ship worldwide. See the Shipping Policy for country rates, delivery times and free-shipping thresholds.

How do I track my order?

After dispatch we email you a tracking number. You can also check on the order tracking page with your order number. If you haven't received a dispatch notice within 3 days, please contact us.

I entered the wrong shipping address

It can be corrected before dispatch — contact customer service right away. After dispatch, changes are difficult.

Can I upgrade standard shipping to door-to-door (ARAMEX / EMS)?

Yes, before dispatch. Contact customer service and we'll change it after you pay the fare difference.

Why did my order arrive in two parcels?

For Singapore, orders over 8 boxes or above HK$1,200 are split into two parcels due to customs rules. Each parcel has its own tracking number.

Can I leave a delivery request like "drop it in the letterbox"?

Leave a note at checkout or tell customer service and we'll do our best to accommodate it — though it cannot be guaranteed, as it depends on the local courier.

Ordering from Korea — where do I enter my Personal Customs Clearance Code?

Enter your Personal Customs Clearance Code (starting with P) at checkout. Personal-use orders of US$150 or less clear customs under the list-clearance system with no duties or VAT.

What payment methods do you accept?

Checkout is in Hong Kong dollars (HKD). We accept all major credit cards and WeChat Pay, Alipay and FPS. Bank transfer is temporarily unavailable.

Are your lenses genuine?

All contact lenses are 100% authentic — exactly the same products sold at optical shops in your area.

If they're genuine, why are they cheaper than my optician?

Because we ship directly to you from Hong Kong. With no middle distribution layers, the same genuine product costs you less.

How much shelf life do the lenses have?

Regular items ship with at least 18 months of validity. Clearance and special-sale items follow the expiry date stated on the product page and cannot be exchanged or refunded.

How do returns and exchanges work?

Within 7 days of delivery, unopened items only. See the Refund Policy for full conditions.

Do you have a rewards program?

Yes — tap the light-blue ⭐ icon on screen. Members earn 3 EZY points per HK$1, plus points for signing up and following our social pages.